In some cases, you may not receive push notifications when a visitor arrives or when your new vehicle is approved. Please check the settings below to ensure your app is set up properly. These are the default settings, but in some cases, users might have changed them.

Apple Devices

Enable Push Notifications on iPhone

When you first install EIQ connect, you are prompted to allow the app to send you Push notifications. If you previously skipped this step, you can re-enable it by following these simple steps in your iPhone.

Tap the Settings app on your device.

1. Tap Notifications.
2. Scroll to and tap the EIQ connect app.
3. Tap Allow Notifications to turn on Push notifications for EIQ connect (make sure the button is green as shown above).
4. Select one or more types of ALERTS you wish to receive - Lock Screen, Notification Center, and/or Banners.
   1. Lock Screen alerts are banners that appear on your “lock screen” in a scrollable list; swipe one, and you’ll instantly be taken to EIQ connect. These type of alerts allow you to view the message without having to unlock your device.
   2. Notification Center alerts are alerts that only appear in a summary list of notifications that you can access in the Notification Center at any time by flicking down from the top of the display.
   3. Banners are a slim notification pane that slides into view along the top of your device screen before disappearing a few seconds later. You can ignore a banner if you wish, pull down the banner to reveal the full Notification Center (see above), or tap it to jump to EIQ connect. Unlike pop up alerts, banners won’t interrupt whatever you’re doing on your device.
5. Turn Sounds and Badges on or off. This will control whether you will hear a sound when a push notification is received and whether a little red dot with a number (signifying the number of waiting alerts) will appear in the top corner of the EIQ connect app icon on your device home screen.
6. Finally, choose whether or not you want to show a message preview (if available) or not with each notification and how you would like your messages grouped.
   1. Automatic: The notifications from the app are grouped according to organizing criteria within the app, such as by topic or thread.
   2. By App: All the notifications from the app are grouped together.
   3. Off: Turn off grouping. Messages should be shown as received.

Turn Do Not Disturb off

Don't forget to turn off Do Not Disturb mode if you have enabled it before: On an iPhone, unlock your phone, swipe down on your screen from to right to see the control center, check Focus to see if it is enabled and tap to disable Do Not Disturb mode.

How to make notifications stay on your lock screen on an iPhone

You might be worried that you are missing the notifications. You can keep the notifications on your lock screen until you tap them. There is an easy setting for that:

1. Open the Settings app and tap Notifications.
2. Scroll through the list of apps and tap EIQ-Connect
3. Tap Banner Style
4. Select Persistent

Turn the Volume Up on iPhone

On an iPhone, go to Settings > Sounds & Haptics and make sure Ringtone and Alerts volume is turned up.

If Your Device does not Support latest operating system updates

If you have a device which does not have the latest Android or Apple operating systems, you can always use the browser version of EIQ-Connect on your smartphone, tablet or computer: https://connect.entranceiq.app