Check the Traffic tab in your EIQ-Connect app to see if your visitor has been processed by security. If your guest hasn’t been processed yet, you won’t receive a notification.
If the visitor has already arrived at your home, it’s possible that they provided a different name at the gate or that the security officer did not process them into the system.
And make sure your phone is not on Do Not Disturb mode or any other Focus mode.
Here are the best notification settings for your phone: